DIRECTORY POLICY

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At The Nile, we aim to maintain high standards for both vendors and users of our platform. To ensure fairness, transparency, and quality, the following directory policies are in place:

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 Eligibility for Directory Listing

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Brand Qualification: To be listed in the Black Nile's directory, a brand must meet our eligibility criteria, including but not limited to: legal business registration, professional product/service photos, descriptions, and compliance with all relevant local and international regulations.

Content Guidelines: All brands listed must provide accurate, truthful, and non-deceptive content. We reserve the right to remove any brand or listing that violates these standards.

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 Brand Evaluation Process​

Evaluation Wait Time: We have a 30-day waiting period for brand approval. After applying, brands undergo a comprehensive evaluation and verification process before being officially approved as sellers. You should hear back from us with a decision within this time frame.We aim to process all evaluations within the standard wait time.

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Evaluation Criteria: Our team conducts thorough evaluations  based on factors such as brand originality, quality, consistent brand presence, market relevance, business integrity, etc. We aim to process all evaluations within the standard wait time. ​​​

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Start Date Selection: Vendors can select their desired start date upon registration. We recommend selecting a start date 30 days away from your application date. This flexibility allows brands to time their directory listing right in time with their approval. 

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Feedback: If a brand does not meet the criteria for induction, vendors will receive feedback and be given the opportunity to make adjustments before reapplying.Brands can reapply as many times as they wish, but no more than once during the same evaluation cycle.

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Directory Listing and Visibility

Official Induction: Once the brand passes the evaluation process, it will be officially listed in the directory and made visible to users. All relevant details will be accessible to potential customers.

Brand Profile Customization: The vendor's brand profile will be customized based on the information provided to us in their application, so please answer each of our questions. Customization must adhere to our content guidelines.

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Refund Policy

Extended Waittime: If the brand evaluation extends more than 30 days past the selected start date, vendors are eligible for a full refund of their first month's subscription, excluding the directory setup fee.This ensures that vendors are compensated for any delays in the evaluation process.This typically only occurs when there is a high volume of applications. We will notify you if this impacts your wait time during the evaluation process.

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Declined Vendors:  If your brand's application is denied and you did not select a start date 30 days away from your application date, you are eligible for a full refund of your subscription, both the directory set up fee and monthly fee.​

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Vendors Who Selected an Early Start Date: After the 30-day period, refunds will only be provided to brands that DID NOT set their start date to at least 30 days away from the date they submitted their applications

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Vendor Responsibilities

Accurate Information: Vendors are responsible for ensuring all information submitted for listing is accurate, up-to-date, and in compliance with Black Nile’s content policies.

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Regular Updates: Vendors are encouraged to reach out to us and update their profiles to reflect any changes in their brand, products, or services, including prices and website page links. Outdated or inaccurate information may result in the removal of the brand from the directory.​

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Service Availability During Wait Time

Access to Features: While awaiting directory induction, vendors still have full access to all other features associated with their plan. These features include, but are not limited to, your monthly business grant list, exclusive group access, marketing tools, social media content planner, our founder’s business prayer, exclusive blog content, and more.

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Interim Benefits: During the wait time, vendors are encouraged to leverage available features to enhance their brand visibility and engagement within the Black Nile platform.

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Brand Maintenance and Removal

Inactive Brands: If a brand remains inactive (i.e., discontinued or defective shopping link) for more than 6 consecutive months, it may be flagged for removal from the directory. Vendors will receive prior notice and an opportunity to reactivate or update their brand listing.

Policy Violations: If a brand is found to be in violation of any of Black Nile’s policies, including but not limited to fraudulent activity, misrepresentation, or harmful content, it may be removed from the directory without a refund. Vendors will be notified of the removal and provided an explanation for the action taken.

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Cancellations

Cancellation: The Black Nile provides you with the flexibility to select your plan's start date and effectively manage your subscription.To cancel your subscription, please visit our website at www.blacknile.co and log in using the same credentials you used for the interim app. Once logged in, navigate to your profile and select "My Subscriptions." From there, you will be able to view your active subscription and proceed with the cancellation.

Service Disputes: In cases where vendors believe they have not received the services outlined in their plan, they may submit a service dispute request. All claims will be reviewed, and, if valid, an appropriate resolution, including refunds or service adjustments, will be provided.

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Communication with Vendors

Regular Updates: Black Nile is committed to providing regular updates on the status of the brand evaluation, directory listing, and any other relevant processes.

Support Access: Vendors will have access to customer support throughout their time on Black Nile. We encourage vendors to reach out if they have any questions or concerns about their directory listing, plan features, or any other aspect of their account.

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Prohibited Items Policy​

To maintain a safe and appropriate environment for our Christian and young audience, the following items are prohibited from being sold on our platform:

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• Pornographic material

• Occult or witchcraft-related items

• Idols or idol-related products

• Blasphemous or offensive content

• Violent or graphic media

• Illegal substances (e.g., drugs, alcohol abuse)

• Profanity or offensive language

• Immoral or inappropriate books and media

• Immodest or suggestive clothing

• Gambling-related products

• Items promoting harmful behaviors or addictions

• Sexual exploitation materials

• Hate-filled or divisive materials

• Anything that encourages unethical behavior

• Tarot Cards and Divination Items

• Astrology-related Products

• Crystals for Spiritual or Metaphysical Use

• Law of Attraction Books

• Chakra-related Products

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We are committed to upholding biblical principles that honor God and His Word in all aspects of our platform. In accordance with 2 Corinthians 10:5 (KJV), which states, "Casting down imaginations, and every high thing that exalteth itself against the knowledge of God, and bringing into captivity every thought to the obedience of Christ," we will not accept any products or services that promote or teach practices which contradict the gospel of Jesus Christ.

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We appreciate your cooperation in helping us uphold a holy environment on our platform.

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Payment Methods​

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Credit / Debit Cards

Paypal