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STORE POLICY

CUSTOMER CARE

Black Nile serves to provide quality products and services for our customers. 

We strive to promote a healthy, reliable, and professional atmosphere for our customers to shop and explore. We ensure that our services exceeds your expectations and live up to our mission to unearth luxury, reputable black owned brands, products, and services. We promise to put our customer's needs first and assist our supporters in their buying process. If you have any inquires, click the contact tab where you will be directed to send a message, and we will respond as soon as possible.

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SHIPPING POLICY

All orders are processed within 2 to 3 days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

PRIVACY & SAFETY

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), accepted payments, email address, and phone number. We use the Order Information that we collect generally to fulfill any orders placed through our site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

RETURN POLICY

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 7 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.  In the event that your order arrives damaged in any way, please email us as soon as possible at hello@blacknile.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

PROHIBITED ITEMS FOR SALE

To ensure a safe and appropriate environment for our Christian and young audience, the following items are prohibited from being sold on our website:

  1. Tarot Cards: Items related to tarot readings, psychic reading and divination.

  2. Astrology-Related Products: Items pertaining to astrological signs, horoscopes, or similar practices.

  3. Crystals for Spiritual Use: Crystals or gemstones marketed for spiritual or metaphysical purposes.

  4. Law of Attraction Books: Literature focusing on the law of attraction or similar concepts.

  5. Chakra-Related Products: Items associated with chakra healing, balancing, or related practices.

  6. African Spirituality and Divination Practices: Items related to African spiritual practices and divination methods, including but not limited to voodoo, Santa Maria, obeah, and juju.

We appreciate your cooperation in maintaining a holy environment on our platform.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

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Payment Methods
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