FAQ

The Black Nile is a usable demo app on the Spaces by Wix App. Available on both IOS & Android Devices! Step by Step Guide 1. Download the Spaces by Wix App 2. Open the App 3. Create an account 4. Type in "Black Nile" in the "Find Sites to Join" search bar and locate our logo OR Click this link https://www.mobileapp.app/to/mTNXpgf?ref=cl and the app will open up to the Nile 5. It will open the Black Nile's community access page. Click Join! Donate to Bring to App Store & Google Play Store Our official branded app will be launching as soon as we reach our fundraising goal for fees to get our app on the App Store and Google Playstore. It will be available internationally! To contribute to the launch of this app, you can donate at https://www.blacknile.co/ourapp Thank you so much for understanding!

We have a mobile optimized website that gives you a complementary experience as our app that you can add to your homescreen. To download the Nile App if you are living outside of the U.S. follow the steps below. IOS 1. Visit www.blacknile.co on the Safari browser of your IOS mobile device 2. Click the share button at the bottom center of your safari browser 3. Once the menu pops up, scroll & click "Add to Homecreen." 4. Click" add" in the top right corner, then the app will be on your page! Android Bookmark the website www.blacknile.co For a visuual demonstration on how to download , please watch this 30 second video. Donate to Bring App to App Store & Google Play Store Our official branded app will be launching as soon as we reach our fundraising goal for fees to get our app on the App Store and Google Playstore. It will be available internationally! To contribute to the launch of this app, you can donate at https://www.blacknile.co/ourapp Thank you so much for understanding, we didn't forget about you!

Please don't be discouraged—we’re constantly expanding our directory, adding new businesses every day! As our team grows, our dedicated researchers will be working across all states to find businesses in every category. Our service feature to locate businesses nearby is under a year old. We’re actively working to expand our options and categories as efficiently as possible to make the this feature accessible for everywhere in the U.S. and beyond. Want to help us discover businesses in your city? To expand the Nile's reach and help us locate more businesses from your area, we encourage you to explore your area to locate black owned businesses, and add the businesses you find to our database on www.blacknile.co/join-for-free. We also have a new feature on The Nile where members can join regional and state-based groups to connect, collaborate, and serve locally. This will make it easier to build with those in your area, help us locate more Black-owned businesses near you, and make supporting them more convenient than ever. Visit https://www.blacknile.co/join-regional-groups to join a group in your area. Furthermore, if you discover any black-owned businesses online that you believe deserves to be on the Nile, feel free to tag us @blacknile.co or use the hashtag #blacknile so we can keep track of them. We are committed to growing and improving, and your continued support is essential in making the Nile more accessible to all. Please stay connected and be kind and patient with us as we grow!

Don’t be discouraged! While not every category is live, we are excited to share that many more are actively in development. Our service feature is less than a year old, and when we first launched, we focused solely on offering tangible product brands for shopping. Since launching this feature, we have been dedicated to expanding our offerings and incorporating services as efficiently as possible. In the meantime, we’d love to hear which categories you would like to see next. Please take a moment to request your desired category at https://www.blacknile.co/feedback If you’d like to add a business to our waitlist for future listings, kindly fill out this form for priority selection once we begin integrating the new categories into our directory: You can also access this form under the "List Your Business" tab in the Spaces by Wix app. As you wait, please keep in mind that The Nile has been a solo venture since its inception, and we are currently expanding our team to better serve the growing needs of our community. We truly appreciate your patience as we work to add more businesses and categories to our marketplace. It truly takes a village. Thank you for your continued understanding and support! 🤎

Don’t let our brand’s feminine aesthetic throw you off—The Nile is for men too! We feature more brands for men than you might think, including luxury menswear, shoes, grooming brands, hotels and villas operated by Black men, restaurants, grocery stores, coffees, and tea brands—all founded by Black men and catered to a male audience. And we’re just getting started, with even more coming soon! You can even now filter products by sex in our shop at https://www.blacknile.co/shop-products . Still, we know there’s more to be done, which is why we're recruiting a Niche Research Specialist to focus exclusively on locating and adding even more Black men-owned businesses to our directory. Please stay a while we’ve got so much more in store for you!

To add your business to the directory, follow these steps. FOR BRANDS: Visit https://www.blacknile.co/addbrand to explore our options. OR Navigate the "List Your Business" Tab" on the Spaces by Wix App and scroll to "Add brand" to exlpore options. FOR SERVICES: (U.S. only) Visit https://www.blacknile.co/addservice and select your service category to explore options. OR Navigate the "List Your Business" Tab" on the Spaces by Wix App and scroll to "Add Service. Then click the image of your service category to explore options. To Join our Waiting List for a chance to add your business for free, visit https://www.blacknile.co/join-for-free Click image to visit or download app!

To address this common issue, The Nile offers an "Under $50 Essentials" category in our shopping section, an affordable boutique section, and even price range filters to help customers find services that fit their budget. You can filter products by price in our marketplace on https://www.blacknile.co/shop-products As a research-driven community organization, our primary goal in our marketplace is to improve customer service standards + ensure both balance in affordability, and exceptional service are top priorities. We also aim to find sustainable solutions for challenges Black-owned businesses face, such as high labor costs, limited access to capital, which contributes to the impact of higher price points on consumers. We are on a mission to combat both internal & external issues that impact our community collectively, so we’d love for you to stick around as we grow and find solutions to better serve the growing needs of our community. 🤎

It is our utmost priority to provide options for everyone, and we are actively working on finding solutions to lower our price points and make high-quality, sustainable fashion more accessible, without compromising our core values. We currently offer an affordable boutique category as a start to combat this issue . You can explore our options at https://www.blacknile.co/affordable-boutique-1. If you know any more affordable black owned fashion brands that is not on the Nile, please submit a brand request by visiting https://www.blacknile.co/join-for-free to put the brand on our radar! Please keep in mind that the affordable clothing we’ve grown accustomed to purchasing often comes from fast fashion brands, which rely on mass production, low labor costs, and unethical practices to maintain their low prices. In contast, the black-owned clothing brands in our marketplace prioritize sustainability, ethical production, and exceptional craftsmanship, which is reflected in their prices. Additionally, they prioritize fair wages for their workers and sustainable practices, which reflect the values of care and respect for everyone involved in their production process. Furthermore, these brands often face higher production costs due to limited access to capital and smaller economies of scale, so they do not have access to the same resources or manufacturing capabilities as larger, established brands. We know that for the collective, including our valued customers, the price points of sustainable fashion can feel out of reach. The reality is that the average person is often not earning enough to afford clothing that isn’t part of the fast fashion cycle, creating a difficult and painful dilemma. For both the business, the consumer, it becomes a multifaceted challenge: we want to offer more affordable, ethical clothing, but black owned brands are limited by the realities of production costs, while customers like yourself desire to support these brands often face financial barriers. This is part of a larger, systemic issue where black entrepreneurs face systemic inequalities in accessing funding, resources, and networks—barriers that make it more difficult for them to scale their businesses in the same way larger, major corporations can. We ask for your patience as we work through finding more affordable options and we deeply appreciate your continued support as we strive to make sustainable fashion available to all.

The Black Nile has 3 official methods of contact! 1. Our website chat on www.blacknile.co 2. Scroll to the very bottom of the home page on the Nile on the Spaces App and click "Contact us" 3. Email us at : hello@blacknile.co (not .com❌ .co✅)

To connect with the Nile on social media, follow us @blacknile.co on Tiktok, Instagram, and Facebook!

Thank you for bringing this to our attention! To report the issue, please visit https://www.blacknile.co/feedback or use the "Report an Issue" button at the bottom of the home page in The Nile on the Spaces app. You’ll find a form there where you can provide more details about your finding and experience from the following issues or any other issues. 1. A brand is discontinued 2. Brand is no longer black owned 3. A link doesn’t work 4. A brand's page won’t open 5. Spelling or grammatical errors This will help us investigate the issue more effectively and update you once the issue is resolved. If you encounter anything else, don’t hesitate to let us know. We truly appreciate your support—it truly takes a village🤎