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Help us Stay True

Encountering issues with a brand that you shopped with on the Nile?

Report the issue below so we can be aware and help you resolve this issue.

& Keep our Marketplace Clean 

Report a Brand

We are truly disheartened to hear about your unsatisfactory experience with a brand listed in our directory on The Black Nile. Please know that your experience is incredibly important to us, as it helps ensure that the businesses we list in our directory provide the best possible service and are upholding our directory policies. Your trust is of our utmost importance, and by sharing your experience, you’re not only helping hold brands accountable, but also contributing to a community that values excellence and integrity.

File Your Report

Are you reporting a product brand or service brand?
Product Brand
Service Brand

A product brand offers tangible goods that customers can see, touch, and own, focusing on the quality and features of the physical product, while a service brand provides intangible services that focus on customer experience, reliability, and outcomes rather than physical items.

Please provide evidence of the issue, such as screenshots of emails, order confirmations, any other relevant documentation that highlights violations of the policy or terms. This may include communication with customer service, transaction records, or any other supporting materials that help clarify the situation.

Please note that while The Black Nile features a diverse range of Black-owned businesses, we do not oversee their daily operations, so your patience and trust are deeply appreciated as we work toward a solution. We will reach out to the brand directly to address the issue, with the hope that they take accountability and provide a suitable resolution. Your experience matters, and The Black Nile is committed to making things right. Thank you for being a valued part of our community!

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